Our Standard Delivery service to Australia is $9.99.
Delivery can take up to 5 business days to metro areas and 7 business days to the rest of Australia (excluding weekends and public holidays). Delays may sometimes occur beyond the control of Big Sugar and we will advise you if this happens where we can.
Your order will be delivered between 7am and 9pm. As Australia Post don’t deliver on public holidays, you can expect your order on the next business day.
If you’re not around when delivery is attempted, the driver will either leave your order in a safe place or a calling card will be left telling you how you can collect your Big Sugar order.
We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Big Sugar cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
We understand that sometimes you may need to return your purchase if you are not happy. We will gladly offer you a full refund of the purchase price, excluding postage, if the following conditions are met:
1. You should inspect the goods immediately upon receipt and advise us by email at firstname.lastname@example.org, if the goods are defective in any way.
2. The goods must reach us within 14 days of purchase.
3. We cannot accept goods, which have been damaged, worn, altered, washed or had the tags removed. All items must be in an as new condition with original packaging.
4. Many of our pashminas, scarves and shawls are hand made. There may be some discrepancies in weave and dye colours. This is not a fault but forms part of the beauty of handmade garments. Returns cannot be accepted if you are not happy with the handmade characteristics.
5. Once received we will advise you by email. If the goods are deemed refundable, please allow up to 14 days for your credit to be processed.
6. Refunds will be credited back to the original credit card that was used to make the original purchase.